Salesforce Administrator, Experience Cloud

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

Being a member of the Salesforce Team and part of the larger Business Systems division here at Braze, we leverage best-in-class analytics, technical experimentation, productized services, and bold curiosity to empower other divisions to do their best work through data-driven decisions and innovative solutions.

As a Salesforce Administrator - Experience Cloud, you will be recognized for your expertise in managing and delivering Salesforce solutions that power partner-facing experiences and internal operations.

Your primary focus will be leading the administration and enhancement of the Braze Partner Relationship Management (PRM) tool built on Experience Cloud and the broader Salesforce Platform, ensuring these environments are scalable, efficient, and aligned with business needs. This is an excellent opportunity to bring your experience in PRM and Salesforce platform configuration, governance, user management, process automation, and Salesforce community ecosystem.

WHAT YOU'LL DO

Lead the design, build, and administration of the Braze PRM tool, specifically supporting our Partnerships team. You'll leverage both standard features and custom components to create seamless external experiences

Proactively optimize portal performance, scalability, adoption, and availability, resolving usability, technical, or adoption issues to ensure an exceptional user experience for our partners

Design and implement secure integrations between the Braze PRM and other key platforms, including core Salesforce products (Sales and Service Cloud), as well as other tools we make available to partners/resellers via the PRM, ensuring real-time, reliable data flows

Apply Salesforce security best practices for external identities, API access, and user data management, with a strong emphasis on safeguarding customer and partner information

Manage and optimize the core Salesforce Platform, including robust security controls, permission sets, profiles, roles, and sharing rules for internal and external users

Design and document scalable role hierarchies and sharing models to ensure appropriate data access across diverse user groups while maintaining data integrity

Implement and maintain platform automation using a combination of declarative configuration (Flows, Approval Processes) and light customization to streamline operations and enhance the overall user experience

Collaborate closely with business analysts, stakeholders, and end-users to thoroughly understand requirements, contribute to scalable solution designs, and support the successful implementation of both platform and Community features

WHO YOU ARE

5+ years of experience in Salesforce Administration, with a strong focus on Experience Cloud / PRM and core platform management

Deep understanding of Salesforce Communities / PRM, including site configuration, branding, component/page management, site-level security, and data visibility contro