Regional IT Field Engineer

Regional IT Field Engineer

£40,000 + Company Car or £5,000 Car Allowance + Benefits Location: Bristol (with travel to regional sites) Full-time, Permanent (Monday–Friday, 40 hours)

About the role

We’re looking for a friendly, outgoing IT Field Engineer who will be based in Bristol but happy to travel when needed to regional sites. You will enjoy enjoys being out on the road, meeting people, and solving problems face-to-face. This is a hands-on, customer-focused role where you’ll be the go-to IT expert across several sites in the region.

You’ll take ownership of onsite IT support, making sure everything runs smoothly day to day—from networks and desktops to troubleshooting issues and supporting users. You’ll work closely with colleagues, stakeholders, and third-party suppliers to deliver a high level of service and continuously improve how IT supports the business.

If you like variety, independence, and building strong relationships while delivering great IT service, this could be the perfect role for you.

What you’ll be doing

Providing onsite IT support across multiple locations

Acting as the main point of contact for all IT-related issues in your sites

Managing and resolving incidents, service requests, and technical problems

Maintaining IT equipment, infrastructure, and documentation

Supporting network, desktop, and mobile technologies

Working alongside third-party IT providers to ensure systems are maintained and issues are resolved quickly

Leading local IT projects, upgrades, and installations

Building positive relationships with stakeholders and delivering a great customer experience

What we’re looking for

Previous experience in a Field Engineer or similar onsite IT support role

Previous VIP/ White Glove experience a bonus

An outgoing, approachable personality with strong communication skills

A customer-first mindset and the confidence to engage with users at all levels

Solid technical knowledge across

Windows desktop support and imaging

Azure Active Directory/ Entra and Group Policy

Networking (LAN/WAN, switches, routers, Wi-Fi, firewalls)

Mobile device support (Apple, Android, Microsoft)

A proactive, “can-do” attitude with strong problem-solving skills

Ability to work independently and manage your own workload

Willingness to travel between sites and provide occasional out-of-hours support

What’s on offer

Competitive salary and car allowance/company car

Pension scheme

Employee Assistance Programme

Enhanced family leave policies

A supportive environment where your contribution is recognised

Opportunities to develop your skills and grow your career