Data Support Analyst

Data Support Analyst

London Bridge

£47,500 - £50,000

Would you like to join Hyde as a Data Support Analyst?

Hyde is looking for a Data Support Analyst to join our team. This is a great opportunity for someone who enjoys solving technical and data issues, supporting users and improving the way systems and data work across the organisation.

Key responsibilities

Provide technical and data support for business systems and user requests.

Investigate data, integration and reconciliation issues and identify root causes.

Use tools such as SQL, logs and monitoring dashboards to diagnose and resolve problems.

Escalate complex issues to technical teams or suppliers where needed.

Support users with clear advice and practical problem solving.

Carry out data checks and reconciliations to maintain data quality across systems.

Keep accurate records, logs and documentation to support compliance and service improvement.

Work with colleagues across the organisation to improve processes and ways of working.

What we’re looking for

Experience in a data support analyst, systems support or technical support role.

Good working knowledge of SQL for data investigation and validation.

Experience of troubleshooting system, data or integration issues.

Ability to explain technical issues clearly to non-technical users.

Strong attention to detail and a methodical approach to solving problems.

Experience of working with cloud-based platforms such as AWS is helpful.

Confidence using support tools, dashboards or command-line tools would be an advantage.

A collaborative approach and the ability to manage your workload in a busy environment.

Why join Hyde?

At Hyde, we’re committed to building homes and communities where people can thrive. We want our colleagues to grow their careers in a supportive, inclusive and purpose-driven organisation.

A competitive salary

Employer pension contributions of up to 10%

26 days annual leave, plus bank holidays

Life insurance

Health cash plan

Retail discounts and flexible benefits

Learning, development and career progression opportunities

A range of wellbeing support, including an employee assistance programme and 24/7 online GP

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation.

As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.

Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.