Customer Service Claims Handler

Job Title: Customer Service Claims Handler

Location: Liverpool City Centre

Salary: £26,937 per annum plus bonus potential of up to £1500 annual bonus after successful probation.

Job Type: Permanent, Full Time

Working Hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm

Bored in your current role?

Looking to change direction or take the next step in your insurance career?

Want more than just a job?

Looking for an employer who is as passionate about your success as you are?

We are the ACORN group, and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK.

Due to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join our friendly team in Liverpool City Centre.

What's involved

The role requires taking ownership of a portfolio of property damage claims

Investigating and making decisions on indemnity, liability and quantum

Actively driving down the cost of claims through the application of accurate and appropriate claim strategies

Effective file and portfolio management

We are looking for people with

Ability to learn new skills and adapt to changing requirements

A positive attitude and a GROWTH mindset

Strong organisation skills and the ability to prioritise tasks

Ability to fact find and analyse information to result in accurate decision making

Knowledge of the Civil Procedure Rules and/or previous claims handling experience an advantage

Grow with Acorn

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of £750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

We run through walls for our customers and each other

We challenge the status quo

We succeed when we help those around us succeed

We decide quickly when the smart thing to do is use our judgement

Benefits

35 days' holiday (including bank holidays) with additional buy/sell options

24/7 mental health support & free counselling available

Grow with us: Through career fairs, leadership programs, and learning on the go!

Flexible benefits, including early access to salary via our internal platform

Hybrid working options to support work-life balance and individual needs

Recognition awards, social events & more

Our Commitment to our colleagues

These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

Mindful Employer - championing mental health and wellbeing

Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities

Menopause Friendly accredited - supporting every stage of life

Armed Forces Covenant signatory - honouring those who serve

Great Places to Work 2024/25 - fostering an engaging and positive workplace culture

Best Place to Work for Development - proud to be investing in people's future

Best Place to Work for Women - breaking down barriers to women's career progression

If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.

A Few Things to Know Before You Apply

We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

Checks & Clearances - All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.

Visa Requirements - Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.

We're Here to Support You - We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process, or once you're part of the team, just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.

Please click the APPLY button to submit your CV for this role.

Candidates with experience or relevant job titles of: Insurance Claims Handler, Customer Service Claims Handler, Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Property Damage Claims Advisor, Claims Handler may also be considered for this role.