Customer Service and Sales Advisor

Customer Service and Sales Advisor

Birkenhead (relocating to Bromborough later this year) | Full-Time | £28,550 per annum

About Us

Simple Lighting is one of the UK’s leading online LED lighting retailers. Since 2009 we’ve supplied over 1,000 premium LED products to homeowners, Electricians, contractors and commercial clients across the country, and we’ve earned more than 13,000 five-star reviews along the way.

We’re a close-knit, fast-moving team on Merseyside, and we’re growing. This is a real chance to join a business where what you do genuinely shows.

The Role

You’ll be the first point of contact for our customers, helping with everything from a single LED bulb to a full commercial lighting project. You’ll handle inbound calls and emails, guide people to the right products, and make sure every conversation leaves a good impression.

It’s varied work. One call you’re helping a homeowner pick the right downlight, the next you’re talking a contractor through a 200-fitting commercial order. You don’t need lighting knowledge to start. Full training is provided and we’ll back your development the whole way.

What you’ll be doing

Being the friendly, knowledgeable first point of contact by phone and email, helping customers with products, orders, deliveries and returns.

Helping customers find the right lighting for their project and turning enquiries into orders by understanding what they actually need.

Building genuine product expertise across our range (with full training) so you can answer questions with confidence.

Handling practical technical questions such as compatibility, wattage, colour temperature and beam angles, and passing the trickier ones to the right person.

Spotting where a complementary product would genuinely help a customer and making outbound calls to existing and prospective customers where there’s a real fit.

Keeping our e-commerce and CRM systems (Magento 2) accurate and up to date.

Working with the warehouse team to track orders and sort out fulfilment, returns and warranty issues fairly and quickly.

Lending a hand to the wider office team when things get busy.

About You

You enjoy helping people and take pride in doing things properly. You don’t need to be an Electrician, but you are curious, reliable and a strong communicator.

Essential

Previous experience in customer service, sales or retail.

Clear, friendly and professional communication, written and verbal.

Confident with computers and quick to learn new systems.

Strong attention to detail and able to juggle several enquiries at once.

A real interest in finding the right solution for the customer, not just making a sale.

Reliable and consistent, the kind of person a team can count on.

Desirable

Experience in lighting, electrical, construction or home improvement.

Familiarity with e-commerce or order management systems (Magento, Shopify or similar).

Experience in a B2B or trade-facing role.

A background in technical product support or specification queries.

What you’ll get

£28,550 a year, paid monthly.

Structured pay progression, with clear routes to increase your earnings through skills, training and performance.

Generous staff discount across our full LED lighting range.

Free on-site parking.

Full product and systems training from day one. No lighting knowledge needed to start.

Genuine career progression as the business grows.

A modern, well-equipped workplace, currently in Birkenhead and moving to Bromborough later this year (a short move within the area).

A supportive team where you’re valued, not just a number.

How to Apply

Send us your CV. We review applications as they come in, so please don’t wait. We’re an equal opportunities employer and welcome applications from all backgrounds.